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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christopher Fey

April 2, 2026

5  out of  5
rating by Christopher Fey
"Elizabeth Be was great, handled my request with knowledge, speed, courtesy, ease. A+++ Would insure stuff again!"
We responded:
"Thanks so much for the fantastic rating, Christopher! We are so glad you had a positive experience with us here on State Farm Agent Kathy Song’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Anthony Shivers sr

March 30, 2026

4  out of  5
rating by Anthony Shivers sr
"Had a good agent named Liz that really helped me out this morning"
We responded:
"Anthony, thanks for this review. Here on State Farm Agent Kathy Song’s Team in Valencia, we truly value all opinions. "
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Rosa Garcia

March 28, 2026

5  out of  5
rating by Rosa Garcia
"Siempre tengo muy buenas experiencias con todos, pero esta vez Keila me ayudo y contesto mis preguntas muy profesionalmente. Me gusta mucho esta oficina porque son muy eficaz y bilingüe"
We responded:
"Thank you so much for the 5-star rating, Rosa! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Fernando Diaz

March 27, 2026

5  out of  5
rating by Fernando Diaz
"I had an excellent experience working with Keila at Kathy Song State Farm Insurance. From the moment I spoke with her, it was clear she is incredibly knowledgeable and truly understands the ins and outs of car coverage. She took the time to explain everything in a way that was easy to understand, and she patiently answered all of my questions without making me feel rushed. What really stood out was her professionalism and genuine willingness to help. She made sure I felt confident in my coverage choices and went above and beyond to ensure I had the information I needed to make the best decision. It’s not every day you come across someone who is both highly skilled and so dedicated to great customer service. I highly recommend reaching out to Keila if you’re looking for reliable, honest, and thorough assistance with your insurance needs."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Kathy Song’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Valencia ."
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Aida Casas

March 26, 2026

5  out of  5
rating by Aida Casas
"I’ve had a great experience working with everyone in the office especially Keila. They always help me with any requests I have and respond quickly in a professional and timely manner. It’s really reassuring to know I can count on their support whenever I need it. ⭐️"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Kathy Song’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Valencia ."
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Brad Melliere

March 20, 2026

5  out of  5
rating by Brad Melliere
"Super-responsive and easy to work with!!!"
We responded:
"Thanks, Brad! We are forever grateful and appreciate you as our customer. "
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Arpy Atmajian

January 29, 2026

5  out of  5
rating by Arpy Atmajian
"State Farm Insurance has been outstanding. Each time I call, their personnel have been incredibly kind, courteous, professional, helpful, and so pleasant to work with. They always go the extra miles, literally, to achieve what I have needed or desired. They also handle insurance claims extremely well. Not one bad experience with them in the last few years. Thank you to their entire team for their excellent customer services!!!!"
We responded:
"Thank you so much for the 5-stars, Arpy! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Debbi Conger

January 19, 2026

5  out of  5
rating by Debbi Conger
"I have had a bad experience with Sauer Insurance company, so I called Kathy Song and she listened to me and provided a solution to my issue. I appreciate this company and have been with State Farm for over 25 years."
We responded:
"Thanks so much for the fantastic rating, Debbi! We are so glad you had a positive experience with us here on State Farm Agent Kathy Song’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Steven Mijares

January 14, 2026

5  out of  5
rating by Steven Mijares
"Keila was extremely helpful and knowledgeable."
We responded:
"We appreciate your kind words and appreciate you!"
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Christina V.

January 8, 2026

5  out of  5
rating by Christina V.
"Liz from Kathy Song’s team is amazing. Really went out of her way to understand our need and find a solution to fit. As a 33 year State Farm client this is always a plus & reminder of why I chose State Farm."
We responded:
"Thank you, Christina! 33 years of loyalty means so much to us. We are here to continue to try our best."
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Danny Park

January 8, 2026

5  out of  5
rating by Danny Park
"I want to give shoutout to Liz for her consistent friendly customer service! Ive been with the team for close to 10 years, Liz and the team is always helpful and very easy to work with. I would recommend to anybody whos in need of the service!"
We responded:
"Thank you for your kind words! Liz is a tremendous asset to our team. We appreciate your loyalty and continued support for our small business."
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Jorge Corpuz

November 20, 2025

5  out of  5
rating by Jorge Corpuz
"Im happy with my state farm insurance. I had a great customer service when my daughter got into accident. Tim helped me out and answer all my questions. Keep it up!"
We responded:
"Thank you Jorge! I’m glad Tim was able to assist you during this stressful situation. Your family’s peace of mind is important to us and we take great pride in being there during the unexpected. "
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Lisa Wegener

November 1, 2025

5  out of  5
rating by Lisa Wegener
"Susie Friend is always so nice and efficient, making having insurance with State Farm a great experience."
We responded:
"Thank you Lisa! We appreciate you so much. "
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DeAnna Moyes

October 24, 2025

5  out of  5
rating by DeAnna Moyes
"Susie from Kathy's office at State Farm was so wonderful and helpful. We had a unique moving situation and she answered all of our questions. Susie was kind, patient, and warm. She was very prompt at getting back to use with information. We were in a stressful (and timely) situation but her assistance helped greatly."
We responded:
"Thank you for your wonderful review! It’s fantastic to hear my staff was able to assist you with your insurance needs. We appreciate your business!"
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Irene Nunez

October 16, 2025

5  out of  5
rating by Irene Nunez
"I am a very pleased customer with State Farm, they are friendly, patient and take that extra time to make sure I understand my policy and what options I can take to keep me covered. I don't feel like just a client, they make me feel as if I am part of the State Farm Family."
We responded:
"Thank you, Irene! You’ve been a loyal customer for many many years and we appreciate you! You definitely are part of our State Farm family. "
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Mike Alexoff

October 15, 2025

5  out of  5
rating by Mike Alexoff
"I can't say enough about agent Susie Friend who is now at the office of Kathy Song. She has been taking care of my insurance needs for the past 20 years while working at another State Farm agents office, until retirement closed the doors. Susie is the most proactive, hard working business person I've ever had the pleasure of working with. Kathy Song is very lucky to have her!! If you are looking for an insurance agent that will always have your back, look no further than Susie Friend!!"
We responded:
"We’re thrilled to hear your great experience with Susie. Your supports means a lot to our team and it motivates us to continue to deliver great service. "
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David D

October 15, 2025

5  out of  5
rating by David D
"Great customer service! I have been working with Susie for years and she has always been incredibly helpful."
We responded:
"Thank you for your kind words! We appreciate your loyalty and look forward to many more years together. "
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Randy Burke

October 8, 2025

5  out of  5
rating by Randy Burke
"Susie is the best she has always taken great care of me ive been with State Farm since 1978 when I bought my first house thank you for having you on you team!"
We responded:
"Wow! Thank you for your loyalty, Randy. We appreciate your review and will continue to deliver great service. "
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韩世熙

October 1, 2025

5  out of  5
rating by 韩世熙
"Outstanding customer service! Liz and her team have gone out of their way anytime I've needed help or had questions. Thank you and keep up the great work! We need more customer service professionals like these."
We responded:
"Thank you so much for the 5 star review! It’s great to hear Liz is meeting your expectations of exceptional customer service. It means a lot to us that you took the time to leave us a review! "
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Daisy Vivar

October 1, 2025

5  out of  5
rating by Daisy Vivar
"Kathy at State Farm and her team are great! They always call me for payment reminders or even when my policy is coming up for renewal. They are always a phone call away when I need them. I used to hate calling my previous insurance company but they make it so easy to talk to and take the time to review my policy."
We responded:
"We are so thrilled to work with you! We appreciate you so much and look forward to a lifelong relationship. "
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kayla alvarado

October 1, 2025

5  out of  5
rating by kayla alvarado
"My family has been insured with Kathy’s office for years! Her staff is always so attentive and always find a way to make our insurance more affordable. Joseph also speaks Spanish which helps considering insurance doesn’t come easy for everyone. Love you guys!"
We responded:
"Thank you, Kayla! We appreciate your kind words about Joseph and we couldn’t agree with you more! We are here to help with your insurance and financial services needs. "
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Michele Wagner

September 1, 2025

5  out of  5
rating by Michele Wagner
"I really have enjoyed being a State farm customer with Kathy song I can tell you that they bend over backwards for you make sure that everything that you pay for is what you get in return thank you for working with me and getting through the tough times"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jeff Kang

August 29, 2025

5  out of  5
rating by Jeff Kang
"Liz has been fantastic and is always ready to help. You can count on her being professional, nice, and genuinely focused on helping her clients. She goes out of her way to provide support and clarification, making every interaction smooth and easy. I have found her to be trustworthy, honest, and consistently reliable."
We responded:
"Thank you for recognizing Liz! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Stefanie Moran

August 29, 2025

5  out of  5
rating by Stefanie Moran
"Angie is such a great resource and has excellent customer service! She’s very informative when I have questions about my coverage or even when I need to make payment arrangements. She’s always willing to help and show up for her clients!"
We responded:
"We’re thankful for your feedback! We love Angie, too! If there is anything else we can do to help, please let us know!"
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Mayra

August 29, 2025

5  out of  5
rating by Mayra
"Kathy's office is amazing. All her staff is so helpful and patient. 10/10 service! Definitely recommend them."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."